How do I place an order?+
Choose a floral piece, select your options, and add it to your cart. Review the order and delivery information before completing checkout.
Can I check out without an account?+
Use the checkout options shown when you place your order. Contact Sophia if you need help completing your purchase.
How can I get the welcome offer?+
Join using the welcome-offer form and agree to receive Sophia emails. Eligible welcome offers are delivered after signup.
Can I request a custom floral piece?+
Tell us about your idea through the Contact page. We will confirm what is possible, the price and the timeline before you order.
Can you preserve my wedding flowers?+
Please contact us before sending any flowers. Flower suitability, timing, availability and shipping arrangements must be confirmed individually.
How should I care for my resin piece?+
Keep your piece away from excessive heat and prolonged direct sunlight. Wipe gently with a soft cloth and follow the care instructions supplied with your order.
Where can I check shipping and returns?+
See the store’s Shipping and Return policies before ordering. Contact Sophia for availability and timing if the information you need has not been published.